1. Introduction

Welcome to Vientiane Insurance Company Limited
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vti.com.la/ or use our online services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Contact information (email, phone number, address)
• Identification details (ID card or passport number)
• Policy number or insurance application information

b. Non-Personal Information

• Browser type and version
• IP address and device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We may use your information for the following purposes:

1. To process insurance applications and manage policies
2. To verify your identity and prevent fraud
3. To communicate with you about your policy, claims, or payments
4. To provide customer support and improve our services
5. To send updates, policy notices, or marketing communications (only with your consent)
6. To comply with applicable laws and regulations

4. How We Share Your Information

We may share your data with:

• Our authorized agents, partners, or service providers (for processing insurance transactions)
• Regulatory or government authorities as required by law
• Professional advisors such as auditors or legal consultants
  We will never sell or rent your personal data to any third party.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above or as required by law. After this period, your data will be securely deleted or anonymized.

6. Cookies

Our website may use cookies to improve user experience, analyze site traffic, and customize content. You can choose to disable cookies through your browser settings, but some features may not function properly.

7. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, or loss. However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access and request a copy of your personal data
• Request correction or deletion of inaccurate data
• Withdraw consent (where applicable)
• Object to certain data processing activities

To exercise your rights, please contact us at the details below.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Vientiane Insurance Company Limited
Address: [email protected]
Email: [email protected]
Phone: 1688
Website:www.vti.com.la/

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.” We encourage you to review this policy periodically.